Subject: English Language Test - Muhammed Badrudheen K
From: Muhammed Badrudheen K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Dec 2022 20:20:42 -0500

| | Foreign Language Screening Test

Name | Muhammed Badrudheen K    /  (+91) 6235051530    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/madam,

Thank you for contacting us.

Our delivery team had tried to reach your location to give you your order. Unfortunately, the given shipping address was found wrong.
We appreciate your initiative to contact us. Please try to give us your adress details on the app and continue shopping with us.

Regards,
Muhammed Badrudheen K
Customer Executive,
XXXX ONLINE SHOPPING

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are very sorry to hear your unfair experience with our product.
Unfortunately, company policy clearly states that all returns and exchanges must be made within a 7-day window after your item has been received and installed. For more insight, you can read our full return & exchange policy on our website here:
www.homebox.com/policies/returns &exchanges/
While we can no longer accept the item/issue a product exchange, we will send our installation team member to check with your item.

Once again, we apologize for any inconvenience this may have caused. Please let us know how else we can help you.

Sincerely,
Muhammed Badrudheen K
[email-masked]

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