Subject: Trainer Candidate - Deepika Satsangi
From: Deepika Satsangi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Dec 2022 11:01:50 -0500

| | Tech Support Test

Name | Deepika Satsangi
E-mail | [email-masked]
Phone Number | (122001) 7500403718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policybazaar.com | Sr. Quality Analyst | | 30,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in Quality? | its been 7 months i am working here as a Sr. quality Analyst, my work is to audit calls and tickets for the respective Agents
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | In order to improve the quality of the team one should first make a strategy in which quality parameters can work, slowly slowly let agents put the habit of improvements, Feedbacks play a  important role in the quality improvements, if someone is not giving feedbacks on time, it is not possible to improve the quality at its peak
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | i am a optimistic person, and as per my experience i have the ability to achieve my tagets in the  challenging situations of the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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