Subject: Arabic Language Test - SADHIQ ALI P
From: SADHIQ ALI P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Dec 2022 10:15:52 -0500

| | Foreign Language Screening Test

Name | SADHIQ ALI P    /  (91) 7594988223    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear <name of the Customer>,

We checked the Status of your order. It was Shipped and handed over to courier company same day when the order was placed. Unfortunately, the product was not delivered to you as they couldn't find the address you provided. Please share with me a Valid address of you, so that i can share it with the courier company.

Best regards,
Sadik
Customer Service Consultant

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Sorry for the inconvenience. Please share with us your billing details and photos of scratches. The Cabinet will be returned and replaced within 10 working days after the verification of your complaint. Please use this reference number for further queries regarding your complaint: RE/TV/503.

Best regards,
Sadikali,
Customer Support,
Homebox Team.

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