Subject: Trainer Candidate - Hem Kumar
From: Hem Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Dec 2022 00:48:33 -0500

| | Tech Support Test

Name | Hem Kumar
E-mail | [email-masked]
Phone Number | (91) 8979071093
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Quality analyst | 18 january | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in Quality? | Just need to audit the calls of advisor and provided them feedback to according that call .
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Suppose after multiple feedbacks has been given to that advisor but still he is not improving call quality then we need close the feedback in front then supervisor or manager if again got the same quality then we will follow the CMM police like warning letters

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service only provide the resolution of the problem of customer
Great customer service is provide the solution in proper way and always asked for any further help and all.

What according to you makes you a good candidate for this position? | According to that person is good he has good communication skill and he has knowledge of Tnm .call calibration.tni  7 qc tools
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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