Subject: Trainer Candidate - Nikita Chaudhary
From: Nikita Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Dec 2022 09:01:38 -0500

Tech Support
Test

Name

Nikita
Chaudhary

E-mail

[email-masked]

Phone Number

(0) 9910376842

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

New delhi

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Nayna

Quality

31st

23

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

19 more days

Please briefly
describe your work experience specifically in Quality?

Here
I'm audit the calls in Spanish and English. It is an international process.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Quality of the team is the performance of managing various
activities and responsibilities within a system to guarantee that products and
services given, as well as the means used to produce them, are compatible. It
serves to manage and have an aspired level of quality within the company.

Quality has some important elements like planning in which classifying the
quality measures related to the project and determining how to reach them. And
deliberate setting of a process to enhance the resolution or safety of the
result. And the control in which progressive attempt to support a process
honesty and safety in delivering Any outcome.

Lastly the assurance, the regular or recommend actions needed to offer enough
security so that particular services or goods will fasten the defined
requirements.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually. Great customer
service reps will get it solved immediately, doing everything they can to remedy
the problem at hand.

What according to you makes you a
good candidate for this position?

I'm a quick learner and
want to learn new things every day. If I joined the company I'll make sure
to meet the goals everyday.

On a scale of 1 - 5 please rate your
fluency in spoken English

5