Subject: Trainer Candidate - Bhupesh Tripathi
From: Bhupesh Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Dec 2022 10:34:10 -0500

| | Tech Support Test

Name | Bhupesh Tripathi
E-mail | [email-masked]
Phone Number | (91) 9643854431
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | Pre Sales Associate | 25/04/2022 | 30000
Previous Employer 1 | Policy Bazaar.com | Sales Associate | 14/08/2020 | 21000
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | 7 days
Please briefly describe your work experience specifically in Quality? | I am having experience of 3.8 yrs in online insurance sales and ed tech. In Policy Bazaar.com i have also rewarded for highest quality. I don't have particular experience in quality but in both the previous organization we were following quality parameters. i am having a basic knowledge quality parameters.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | In Policy bazaar.com quality team were auditing our calls and they have set some parameters which we have to follow during calls. Those parameters were not difficult but during the conversation some time they were missed. Then we will try to cover all parameters at starting of our conversions.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is providing all the information regarding product. Great customer service is understand customer need and then provide information which will beneficial both customer and sales person.
What according to you makes you a good candidate for this position? | Previous experience of sales and my skills they will help me to provide a better customer service experience for the customer. Also the quality parameters which i was following they will also help to understand any improvement in quality parameters for providing best customer service experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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