Subject: English Language Test - Sudhakar Nishad
From: Sudhakar Nishad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Dec 2022 06:51:23 -0500

| | Foreign Language Screening Test

Name | Sudhakar Nishad     /  (+91) 9794995992    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To,
Sir/Mam
Respectfully,Sorry I beg to say that I had not  your proper address so I couldn't delivered your hand bag till now, please provide me your right address so we can delivered your hand bag immediately.
Thank You.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul Sir,
Thanks for connecting us, I am Sudhakar
From Homebox team. Sorry Sir I hearing by you that after installed your TV Cabinet you saw many scratches on your cabinet and now you  are claiming that this scratches did by our team but I want say that our team expert in this field, but If you saying that is right than I will do definitely for you replacement.

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