Subject: English Language Test - Ashish chaudhary
From: Ashish chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Dec 2022 05:21:27 -0500

| | Foreign Language Screening Test

Name | Ashish chaudhary    /  (+91) 8791320986    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I m very sorry that u still did not received your product yet. As I check the status of your product I found that your product shipped by as and handed over to courier company same day when the order was placed. The courier tried to deliver the order to you,but your address as per the courier was wrong. So the courier partner unable to deliver the product to you on time. As soon as possible team will connect to you with best possible resolutions as soon as possible.
Thankyou for contacting as.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul
We receive your mail, we found that the tv cabinet you purchase had to many scratches,and we also come to know that it is installed today this morning. Firstly we tell you about some policies of the company there is no return policy after one week of receiving the product as product and it's accessories are in three days of return and replacement and you contact after three days of receiving. But as you contact to us for help we tried our level best to solve your problem as soon as possible.
Thank you for contacting us.
We will reach to you with best possible resolutions as soon as possible.

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