Subject: Trainer Candidate - Santosh Rajak
From: Santosh Rajak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Dec 2022 01:51:01 -0500

| | Tech Support Test

Name | Santosh Rajak
E-mail | [email-masked]
Phone Number | (91) 7524861143
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohtak, Haryana

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aisin automotive haryana Pvt Ltd | Assistant engineer | Currently working | 19700
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | Minimum 1 month
Please briefly describe your work experience specifically in Quality? | QA&QC , New Project management, KPI, Problem Analysis etc
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

When powl stuck customer complaint was reported from Maruty suzuki.This time powl stuck problem come but after too much analysis root was not find outing and many more approx.10000 Maruty vehi'le was holt for replacement so thta was veri complecated situation but after the again and again analysis our one team member reached on a possible cause and after then we had done simulation and found the Root cause then we all are feeling so good and given the response to customer.so this was very thankful moment for all team member.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If we are providing our product with good Quality and delivery on time and give the all response to customer on time so that is the great customer service but while we are providing the material to customer on the time with poor quality or not given on the time customer quiry response so that call good customer service
What according to you makes you a good candidate for this position? | I am fully dedicated person for my position or my work in any situation
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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