Subject: Trainer Candidate - Ravi Jangid
From: Ravi Jangid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Dec 2022 00:38:00 -0500

Tech Support
Test

Name

Ravi
Jangid

E-mail

[email-masked]

Phone Number

(+91) 9509887929

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Concentrix

Quality
Analyst

36000

Previous Employer 1

NTT
Data

Senior Executive

25 Oct 2020

22000

Previous Employer 2

Genpact

Process
Associate

8 March 2020

If Selected, how much
time do you need to join?

30-40 Days to serve my
period

Please briefly describe your work experience
specifically in Quality?

Handling the process Quality
,connecting with clients for the updates and for global calibration , providing
feedback to agents , doing RCA assisting agents as support for their queries,
weekly dip check for agents to upgrade their knowledge,monthly dashboard for
overall performance of the process ,

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

We had a situation in our earlier we used to do manual RCA for
the errors so me and my team work on a project for RCA Tool considering the
points of errors that majorly occured by the agents so we work on tool by
following 5Why rule and submitted the idea to convert in operation tool and it
got selected .

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

In my
opinion a good customer service is when provide the only information which asked
by the customer, but a great customer service is when you not only providing the
solution to the customer problem but proactively providing the more information
from which customer is not aware so that he won't stuck in the same
situation.

What according to you makes you a good candidate
for this position?

Because I have the desired skill and am always
eager to learn new things and really good at teamwork .

On a scale of 1 - 5
please rate your fluency in spoken English

4