Subject: Arabic Language Test - Zein Sulieman
From: Zein Sulieman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 08:08:12 -0500

Foreign Language
Screening Test

Name

Zein
Sulieman    /  (+91) 8448616170
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Respected
Customer,

We have shipped your order and delivered it to the courier. However, the courier
couldn’t deliver your item because of the address that you have provided is
wrong. So, please send me your correct address so we can do the needful.thank
you.

Best regards.

Zein Sulieman.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Respected
customer,

Please kindly support your complaint with pictures showing the scratches that
you have mentioned so I can forward your complaint to the concerned team.

Thank you.

Zein Sulieman.