Subject: English Language Test - Nitin Mahajan
From: Nitin Mahajan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 03:31:37 -0500

| | Foreign Language Screening Test

Name | Nitin Mahajan    /  (91) 9810681223    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From- [email-masked]
To- [email-masked]
CC- [email-masked]
Subject: Status of order
Dear Sir/Mam,
I am sorry for the trouble cause to you. I apologize for the same. I would like to inform you that the address that you had updated showing wrong. So I request you to updated the correct address, so that our courier team will coordinate with you and deliver you product.
Thank you
Regards
Nitin

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From- [email-masked]
To- [email-masked]
CC- [email-masked]
Subject: Regarding Return and replacement of TV
Dear Sir/Mam,
We are sorry to heard that you had faced a issue. I would like to inform you that I am raised you complaint to our team. They will coordinate with you shortly and explain about the return, replacement policy.
Thank you for reaching us.
Regards
Homebox

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