Subject: English Language Test - SURAJ .
From: SURAJ . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 02:36:53 -0500

| | Foreign Language Screening Test

Name | SURAJ .    /  (+91) 9625077477    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from Babyshop!

This is reference your order ID: XYZ.

You are a valuable customer for us. We apologize for the inconvenience you are experiencing.

We would request you to kindly share your complete address with the landmark and same pin code, so that we can share your complete address with our courier partner. We are trying our best to do it at the earliest.

We assure you of our constant endeavor to provide the best of services.

For further assistance, you can contact us on xxxx xxx xxxx Monday to Saturday between 8 AM to 10 PM and Sunday between 10 AM to 7 PM.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings from Homebox!

This is reference your order ID: XYZ.

Please accept our sincere apologies for the inconvenience caused to you for the product ordered.

We would request you to kindly share the images of the product (With the  scratches part) and Box.

We value your long association with Homebox and request you to allow us another chance to serve you better.

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