Subject: English Language Test - Komal Kumari
From: Komal Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 02:03:36 -0500

| | Foreign Language Screening Test

Name | Komal Kumari    /  (+91) 9693433232    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/mam,

This email is in response of your query regarding not receiving the order on time, which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the process since the address given was wrong. It would be a great help if you provide us with correct address alongwith contact number so that delivery person could communicate while delivering.

Herein, I am sending the courier company number-9876543210 so that you yourself can contact him while collecting the order.

Sorry for the inconvenience caused.

Thanking you,
Customer service representative
Komal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir/mam,

As in reply of your complaint email for receiving a defective product.Our company is well known for delivery quality product and customer satisfaction is our utmost priority,this scratches might have been caused during transportation but i will definitely forward this complaint to the technician team and they will contact you as soon as possible
and your defective products would be replaced with a new one within a week.

Extremely sorry that you had to face such experience with us.

Thanking you,
Customer service representative
Komal

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