Subject: English Language Test - Suraj Dubey
From: Suraj Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 06:26:34 +0000

Foreign Language
Screening Test

Name

Suraj
Dubey    /  (91) 9004527008    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am

We are really sorry that your order isn't delivered to you yet but as per
our courier team information they are unable to reach you as the address
mentioned by you is either incorrect or incomplete. We request to share the
proper address so that we can re arrange the delivery of your order as soon as
possible.

With Regards

Suraj

Babyshop.com Team

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Sir/Ma'am

We truly apologize for the issue you are facing with the product you purchased,
we will definitely help you for the same but before that could you please share
some pictures of the product so that we can rectify the actual issue and help
you to sort out your issue.

With Regards

Suraj

Babyshop.com Team