Subject: English Language Test - Deepika Na
From: Deepika Na <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 10:53:48 -0500

Foreign Language
Screening Test

Name

Deepika
Na    /  (91) 9310559430    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Varaun,

Greetings from Babyshop!

We regret to inform you that the logistic team tried to deliver your order but
due to address incorrect they were unable to deliver your order. Kindly please
share the correct address so that we can raise the request for re-attempt
delivery.

Regards,

Team Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We hope you are doing well.

We’re sorry to hear that you have received defective product. We’re
escalating the issue with the concerned team.Kindly please share the video in
displaying defect so that we can arrange a reverse pickup.

Regards,

Team Homebox