Subject: Trainer Candidate - Tanay Potdar
From: Tanay Potdar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 06:22:54 -0500

Tech Support
Test

Name

Tanay
Potdar

E-mail

[email-masked]

Phone Number

(+91) 8779773401

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Subhas Nagar

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Squadstack

Assistant
Training Manager

14/10/2022

42000

Previous Employer 1

Motilal Oswal Financial
Services

Senior Executive

09/09/2022

30000

Previous Employer 2

Axis
Securities

Executive

14/06/2019

18000

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

Conducting OJT of sales Executive! Marking them on different
parameters by listening to their calls and taking feedback session to improve
the quality and calibration with the Team leaders

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer Service is that you try to help the
customer solve his problem and send him in a happy and return back to you on any
issue and great customer service is that you go out of the box just to solve the
issue of customer and maintain the impression in his mind

What
according to you makes you a good candidate for this position?

According to me, My personal field sales experience will help
the executive to get any idea of the pitching to the clients. Would guide them
on how to increase the productivity of them in their personal and or
professional life

On a scale of 1 - 5 please rate your
fluency in spoken English

4