Subject: English Language Test - Abhiranjan Kumar
From: Abhiranjan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 06:06:20 -0500

| | Foreign Language Screening Test

Name | Abhiranjan Kumar    /  (91) 7707032114    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Babyshop.com-noida sector 62
Sir,
As your order adress is wrong so that your order is not reached at you.so i kindly request you to edit the adress of order and order again the product.checkout the new product for better offers thankyou having a good day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Regards by homebox team

Dear Abdul,
As if there is scratch on the tv cabinet then when our team reached to install tv then at a time you have to contact us for replacement but now as company terms and conditions we can not exchange or return your money back sorry for inconvenience.stay connected with us to solve any query or problem thanks .

| |