Subject: Trainer Candidate - Shailee Namdeo
From: Shailee Namdeo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 05:47:16 -0500

Tech Support
Test

Name

Shailee
Namdeo

E-mail

[email-masked]

Phone Number

(91) 9926985000

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Seoni(MADHYA
PRADESH)

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Global logic

Analyst

30
December

15000

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

I have
much experience in QA

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

For me the most difficult thing was to make a good connection
with my supervisor. We weren't the same “blood group”, had different
opinions on many important issues, which resulted in daily conflicts in the
workplace. Now, I do not want to blame them, or even myself for the
situation.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually. Great customer
service reps will get it solved immediately, doing everything they can to remedy
the problem at hand.

What according to you makes you a
good candidate for this position?

Everyone has weaknesses that
they will bring into a new job, but managers are often looking for candidates
who are aware of their shortcomings, willing to admit them honestly, and willing
to work hard and learn from their mistakes to accomplish tasks.

On a
scale of 1 - 5 please rate your fluency in spoken English

4