Subject: English Language Test - MD SHAMIM ALAM
From: MD SHAMIM ALAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 05:31:04 -0500

| | Foreign Language Screening Test

Name | MD SHAMIM ALAM    /  (+91) 9990070755    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We're very sorry that you have not yet received your order when the company handed it over to the courier company the same day the order was placed. There is some kind of problem with the delivery, the courier man could not reach the destination as you mentioned. We are requesting you, please update the proper address once again with the contact number. So that the courier man can deliver those things on time, then enjoy with them. And we wish never to let you down in the future.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
Hope you are doing well,
We are very happy to let you know this unit is a replaceable product, so no need to worry about that. Our team will change the cabinet and fix it as you wish within two or three working days. We are very sorry for this inconvenience, and we wish never to let you down in the future.

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