Subject: Arabic Language Test - Farrukh Lodi
From: Farrukh Lodi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 05:09:45 -0500

| | Foreign Language Screening Test

Name | Farrukh Lodi    /  (91) 7300553097    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sheetal
Thanks for reaching out! I have an answer  to your question about *not delivered  the ordered* we delivered the order but your courier address was wrong. I received your parcel back we'll refund your money within this week.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul, I’m very sorry you had this experienced that cabinet has too many scratches on it. It’s always important for us
I’ve passed this on to my team – we’ll make sure we use this experience to grow and learn as a team. Thank you for your patience. If you need anything else, let me know if I can help.

I apologize again for any inconvenience.

Farrukh

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