Subject: Trainer Candidate - DEBASIS MAJHI
From: DEBASIS MAJHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 04:53:22 -0500

| | Tech Support Test

Name | DEBASIS MAJHI
E-mail | [email-masked]
Phone Number | (+91) 8249915881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | JAMSHEDPUR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TIMKEN INDIA LIMITED JAMSHEDPUR | LINE ENGINEER | | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 90 DAYS

Please briefly describe your work experience specifically in Quality?

QUALITY Engineer, Planning & drawing knowledge, Inspection of incoming material & gauges,
Measurement program activities with CMM, CMM Engineer, NPD Engineer, inspection of all
tooling’s and gauges. Knowledge of SAP, PPAP, Layout inspection, FAI/ISIR/FIRST OFF, SPC,
MSA, Instrument & Gauge Calibration monitoring and knowledge of APQP, Air pressure Baker
gauge trouble shooting.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Time management,man power settlement,shift arrangements as a shift incharge

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is that to help and support and checked in before customer complaint.
A great customer service is compromised and handled customer in every situation

What according to you makes you a good candidate for this position? | Pre-planned always needed .how to handled every situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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