Subject: Trainer Candidate - Sarthak Sovan Satapathy
From: Sarthak Sovan Satapathy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 04:26:23 -0500

Tech Support
Test

Name

Sarthak
Sovan Satapathy

E-mail

[email-masked]

Phone Number

(+91) 8249631305

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sector 52

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Exl

SME

4th July 2022

32000

Previous Employer 1

Vmg

Senior
executive

April 2018

27000

Previous Employer 2

Exl

Excucative

Nov
2017

23000

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

Identify
the error of the auditor as per our guideline and send back the file for
correction.

Responsible to maintain for the quality parameters of the team.

Manage and quality sheet with scores of Dpu or Dpo.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Many times there are quality issue for team member and once
there are 2 employees who's quality scores are not up to the Mark. So we
gave many traning sessions, feed back session, one to one session and motivated
them for improvement. Then simultaneously there quality score is very
good.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good means
we will manage to handle customer, but there may be some lacuna, however
customer might find any error.

Great means we providing excellent error free service where customers
can't complaint

What according to you makes you a
good candidate for this position?

I am having experience in
Audit and quality .

I am having experience in process Training and other team handling experience.

I can motivate team for error less transaction.

On a scale of 1 - 5
please rate your fluency in spoken English

3