Subject: English Language Test - Sourav Sharma
From: Sourav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 03:17:51 -0500

Foreign Language
Screening Test

Name

Sourav
Sharma    /  (91) 8435921461    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hey XYZ,

Thank you for contacting us to follow up the status. Your parcel has already
been handed over to the courier boy on the same day when you placed the order.
He tried to reach you but he couldn't find your address as per you
mentioned in the demographic.

I request you to please provide me the correct address and your best call back
number. We will try to reach you soon.

Thanks!

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul,

Thank for purchasing TV cabinet!

We have received your inquiry. I am sending this issue to our support team and
we will get back to you as soon as possible. For your records ticket number
727737.

Thanks!