Subject: English Language Test - Deepak Prajapati
From: Deepak Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 01:56:02 -0500

Foreign Language
Screening Test

Name

Deepak
Prajapati    /  (+91) 8368134093
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi Customer
Name

Thanks for showing interest in our product.

This is to inform you that your order has been shipped by us but we are unable
to deliver the product as we didn't find the address correct as reported by
delivery boy.

So we request we to please provide us the correct address through replying this
email so that we can deliver the product as soon as possible.

Thanks

Deepak

Company Name

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul

We are sorry for delivering the scratched product. While we do our best to make
sure to check the quality of our product before the shipment .

We started an inquiry regarding the same and found that the product got
scratched during the shipment process .

I have made a note of your complaint. We will provide you a replacement for the
scratched product in next 2-3 days.

Thanks

Deepak

Company Name