Subject: Trainer Candidate - Rishi Yadav
From: Rishi Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 01:38:10 -0500

| | Tech Support Test

Name | Rishi Yadav
E-mail | [email-masked]
Phone Number | (+91) 9807980882
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technology | Process Associate | Currently working | 18000
Previous Employer 1 | Just dial | CIC | July 2019 | 16000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60 days

Please briefly describe your work experience specifically in Quality?

Dealing with claims and preforming internal quality so that we can delever 100% quality to client.
Also preparing monthly quality reports for process.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

In my experience I have found one incident regarding claim and it affect process as well as policy holders.
So i have indicated to rectify that error and completed within timeframe and presented SORT analysis to client which save our businesses

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where you resolve quary and great customer service is where you satisfy customer with 100% accuracy.
Also we can give post sale support to customer.
Analysis of complain so that it can't be related.

What according to you makes you a good candidate for this position?

Multitasking
Good communication
Analytical skill

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |