Subject: Trainer Candidate - Shraddha Saraf
From: Shraddha Saraf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 01:15:55 -0500

Tech Support
Test

Name

Shraddha
Saraf

E-mail

[email-masked]

Phone Number

(91) 8448608927

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Dwarka

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Cognizant

Quality
Analyst

Previous Employer 1

BDO
Canada

Internal Administrations

Previous Employer 2

WeblinkIndia

Content
Writer

If Selected, how much time do you need
to join?

2 months

Please briefly
describe your work experience specifically in Quality?

- Daily
image audits performed on Qplus software

- Audits performed keeping in mind the following parameters - Visual appeal of
the image and the safety index (Non family safe content)

- Client adhocs performed on a daily basis related to task bifurcations and
content curation

- Creating dashboards for the daily data

-Handling a team and taking PKTs and meetings to improve the quality of their
content

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service solves the problem of the
customer. Great customer service involves understanding the problem, analysing
the problem, finding a solution for the problem and making sure the same problem
does not occur again.

What according to you makes you a good
candidate for this position?

I have excellent communication
and written skills. I have a very keen eye for detail and have a very analytical
mindset which I think is perfect for any person working in Quality

On a
scale of 1 - 5 please rate your fluency in spoken English

5