Subject: Trainer Candidate - Nitesh Tripathi
From: Nitesh Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Dec 2022 00:54:49 -0500

| | Tech Support Test

Name | Nitesh Tripathi
E-mail | [email-masked]
Phone Number | (91) 6306143526
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 24, Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kochar Infotech Pvt. Ltd. | Trainer | 8/01/2023 | 26000
Previous Employer 1 | Startek | Trainer | 24/01/2022 | 16000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 20-25 days
Please briefly describe your work experience specifically in Quality? | Running TNI projects as a process trainer, doing SBS audits and TnM
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service reacts to customer while a great customer service has proactive approach.

A good customer service is product oriented while a great customee service is customer and data oriented.

A good customer service is the need of normal customers while a great customer service is the need of irate customers.

In a nutshell, great customer service is the experience we provide to each and every customer and make them happy.

What according to you makes you a good candidate for this position? | My Point of view is very clear, customer experience, customer experience and customer experience !!
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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