Subject: English Language Test - Lakshay Madan
From: Lakshay Madan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Dec 2022 07:41:45 -0500

| | Foreign Language Screening Test

Name | Lakshay Madan    /  (110009) 9319107255    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received by you.

This email is regarding order number xxxxxxxx which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the necessary process as the address was wrong. I would be grateful if you could send us the correct address with two or three telephone numbers as to the person we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 987456xxxx and providing him with your right location or going to the courier company and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For baby shop

Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:[email-masked]

From:[email-masked]

Sub: Reply to Scratches in TV Cabinet.

Respected Mam,

This email is in response to the concern that you have faced.

Hi Abdul, I am very sorry you had this experience. It is always essential for us to provide the best quality product that you have expected. We are always open to improving our services so thank you for bringing this up.

This was likely caused by the negligence of our team, but, regardless, we should have handled this better.

I’ve passed this on to my team – we’ll make sure we use this experience to grow and learn as a team. Thank you for being so patient. If you need anything else, let me know if I can help.

I extremely apologize again for any inconvenience.

Lakshay Madan

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