Subject: English Language Test - Shubhendu Sharma
From: Shubhendu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Dec 2022 07:01:37 -0500

| | Foreign Language Screening Test

Name | Shubhendu Sharma    /  (91) 7860551087    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings of the day .
I hope you are doing well. We are apologize for the same that you have faced. As per the order details , the order was shipped by us, and handed over to courier service same day when the order was placed. The courier company tried to deliver the order to your registered address that you had entered while ordering the product,But unfortunately courier boy didnt found the address. So As your are our valuable customer, we always keep focusing on our services and customer satisfaction. We will be sending for re-attempt of your courier. Please confirm the new address ,so that we can deliver you earliest. Kindly send us new address on the same mail.

Thanks and regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greeting of the day!
I hope you are doing well . We are very apologize fo the issue. As far as our service concern we always taking care of the services , needs and satisfaction of the customer. So fo this issue , I am arranging a  replacement for this Tv cabinet . Please do nate it should not be damaged. You will the product exchanged  within 3-4 days.

Thanks and regards
Homebox team

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