Subject: English Language Test - Medha Sharma
From: Medha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Dec 2022 04:44:28 -0500

Foreign Language
Screening Test

Name

Medha
Sharma    /  (+91) 8377938890    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear sir/madam,

Thankyou for ordering from our company xyz, as I can see that you have placed an
order 14days earlier and the order was shipped and handed over to the courier
company on the same day when the order was placed. However, the courier tried to
deliver the package but failed to do so as the address as per the courier was
wrong. We have informed the courier company and have updated the address on the
same day we got to know about the issue. The order will be delivered within
3-5working days.

We apologize for the delay and truly appreciate your patience.

Thankyou for taking out time and reaching out to us.

Sincerely,

XYZ company.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Hi Abdul,

Thankyou for bringing this in our
notice. We appreciate you for taking out the time and reaching out to us and
informed us about this issue. We truly apologize for the same and will make sure
the brand new TV Cabinet will be delivered and installed at your address within
3-5working days.

We will look into this issue and take necessary actions regarding the same.

We appreciate your patience.

Sincerely,

Homebox Team.