Subject: English Language Test - Baishali Roy
From: Baishali Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Dec 2022 01:04:10 -0500

Foreign Language
Screening Test

Name

Baishali
Roy    /  (91) 7003373955    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Riya,

This email is regarding the order id - 7201358 which was supposed to reach you
by now. Unfortunately the courier company could not carry on with the required
process as the address was wrong. I would be grateful to you if you could send
us the correct address with two alternative phone numbers as to the person who
can contact while making the delivery.

Or else you can directly contact with the courier company and guide him with the
correct address. The number is - 9836578103.

I am extremely sorry that you had to go through the experience with us. Thanks
for choosing us. Have a great day.

thanking you,

Baishali Roy

customer support associate

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Ron,

Thanks for contacting us. My name is Baishali and I am assisting you today. I am
extremely sorry for the inconvenience caused to you. As I can check with the
order id - 12469 You bought a TV cabinet on 4th December and installed it on the
same date. As the cabinet has too many scratches and it is within the warranty
period we will definitely replace that  with the new one. one of our agent
will visit your house to replace it. I am initiating a ticket regarding
replacement and the token number is - 457892. i am sharing the number of the
agent -754123598. He will visit your house by today in between 4pm-5pm.

Thanks for choosing Homebox. Have a great day.

Thanking you

Baishali Roy

Customer support executive