Subject: English Language Test - Mohd Nizamuddin
From: Mohd Nizamuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Dec 2022 00:55:06 -0500

| | Foreign Language Screening Test

Name | Mohd Nizamuddin     /  (+91) 7985122816    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I hope you are doing great.
We got feedback from our courier partner that they tried to contact you at the address you mentioned while placing the order, but that address is wrong. Even delivery tried to contact your neighbours as well, but the result was negative.
To get your order faster, please share the exact address and phone number, as well as any other alternative number of a trusted person who can collect your order in your absence.

I am waiting for your reply.

Thanks and regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I hope you are doing great.
I am very sorry that you got the scratchy TV cabinet that you ordered from our company. I will contact our courier to share the feedback that it should not be happening to any orders. and will send our professional technical team to replace the TV cabinet in the next 5 days.

Thanks and regards

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