Subject: English Language Test - Anmol Srivastava
From: Anmol Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 13:25:58 -0500

Foreign Language
Screening Test

Name

Anmol
Srivastava    /  (208011) 9369586663
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

To

Mr, customer

Date

Subject  response for your complaint.

Dear sir/Mam

We apologise for not delivering your order in time ,may be due to fault from
our delivery partner but we assure you that your order will be delivered in next
2days

Once again sorry for your inconvenience.

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To

Mr customer

Date

Subject Response for your Complaint

Dear sir/mam

We apologise you for the inconveniences that you face because of our side but we
promise to replace that T.V cabinet with in 2 days .

Thanks for informing this problem.

Thanks you

Homebox Team