Subject: English Language Test - Saurabh Dubey
From: Saurabh Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 09:01:06 -0500

Foreign Language
Screening Test

Name

Saurabh
Dubey     /  (+91) 8766369635
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi.
Mr/Mis...

Dear Sir .

Thanks for connecting us. I'm saurabh and I'll help you regarding the
same so sir as you told me you're order is not yet delivered so if I check
your order status is showing cancel due to incorrect address. However our
corrier partner had already tryed to deliver that order but they couldn't
find the delivery address because the address which you mentioned while ordering
this product that was incorrect. So I request you to please correct your address
and order again.

Thanks for connecting with us have a good day

Thanks & Regards

....

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi.
sir

Dear sir

Sorry for the inconveniences which you face from us don't worry we will
help you out as you said there is scratchs on the cabinet and it's already
installed so I request you to please send the photos of the cabinet scratchs
over this mail attach the photos of that scratchs and we will arrange the pickup
for the same and then we will refund your money thanks for giving your feedback
i hope you will not face any problem in future regarding our services.

Thanks & Regards

..