Subject: Trainer Candidate - Dheerendra Gaurav
From: Dheerendra Gaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 02:56:10 -0500

| | Tech Support Test

Name | Dheerendra Gaurav
E-mail | [email-masked]
Phone Number | (91) 7906011734
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wyzmindz solution | Quality Team leader | Oct'22 | 29k
Previous Employer 1 | Tech Mahindra | Associate | Nov'2019 | 15k
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Open to join immediately

Please briefly describe your work experience specifically in Quality?

Monitored inbound and outbound calls made by employees to share constructive feedback.

Share TNI & suggestions to client.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Only providing resolution to customer is good.

Making customer experience good with resolution is great

What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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