Subject: English Language Test - Shikha Kumari
From: Shikha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 01:19:26 -0500

| | Foreign Language Screening Test

Name | Shikha Kumari    /  (91) 6000906093    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir
Sorry for inconvenience as we responded lately as I can check from here your courier address is wrong so kindly provide me the correct address where you will be able to receive order

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for inconvenience the problem you suffered I will discuss this matter from my Senior and as per your convenience will provide other tv or any damage happened in future technician will be free

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