Subject: Trainer Candidate - ashutosh upreti
From: ashutosh upreti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Dec 2022 01:03:27 -0500

Tech Support
Test

Name

ashutosh
upreti

E-mail

[email-masked]

Phone Number

(73511) 11947

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Haldwani

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Prabha automotive engineers

Quality engineer

22000

Previous Employer 1

Windals
auto

Executive

June 2018

15500

Previous Employer 2

If Selected, how much time do you need
to join?

10 days

Please briefly
describe your work experience specifically in Quality?

Responsible for the quality of the product produce on the Shop
floor.

Report to the QA Manager, control and monitor all activities related to
quality.

Ensure adherence to quality standards (IATF 16949:2016) and

maintaining all related documents.

Presenting the overall rework, rejection and customer complaint
PPM, NC’s and

their status in the form of presentation on monthly basis
in MRM.

Ensuring shop floor quality by doing audits of production and
self.

Ensuring quality by gemba.

Responsible for the customer external audits on the Shop
floor.

Responsible for quality at customer end.

Responsible for all customer complaints and resolving the issues,
analysing and    reverting  with action plans.

Responsible for incoming quality and pre dispatch inspection.

Responsible for handling the line complaints which coming due to our supplier
related issue and also take the corrective & preventive actions for these
type of complaint will not come in future as field failure.

Responsible for IATF 16949:2016 audit on shop floor.

Representation for Work Standard, PFMEA, Control Plan & Process flow

diagrams.

Knowledge of 7QC tools.

Performing activities such as MSA and SPC to find the root cause of rework and
rejection.

Performing self QAV in the Shop floor according to the plan for the
improvement.

Submitting CAPA for Customer complaints

Rejection analysis & initiating corrective action such as Poke Yoke for the
improvement.

Implementation of KAIZEN& 5S.

Daily monitoring of defective PPM & work on activities for reducing the
defectivePPM & customer complaint.

Responsible for CTQ parameter audit and finding the NC’s.

Responsible for reducing the IHR (In-house rejection) and repaint
rework.

Worked with the new projects development.

Managing all quality manpower including quality Inspectors and assigning job
according to their skills.

Verification of daily process parameters and check sheets.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Other departments political approach is sometimes difficult to
handel my team.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you order something and you get it
as per the expectations. Great customer service is when it goes beyond
expectations.

What according to you makes you a good candidate
for this position?

I am very passionate about my work and ensure
time delivery of the tasks, while maintaining high quality standards. People
consider me as a good leader and I have great relationships with everyone in the
business, be it my subordinates, mentors, vendors or senior
management.

On a scale of 1 - 5 please rate your fluency in
spoken English

3