Subject: English Language Test - Naveen Sharma
From: Naveen Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 12:28:57 -0500

| | Foreign Language Screening Test

Name | Naveen Sharma    /  (91) 8178767315    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Hello Preeti,

This email is in response to the email received by you on 04.12.22.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 98562xxx69 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Baby Shop,

Customer Service Representative

Naveen

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:[email-masked]

From: [email-masked]

Sub: Reply to replacement of the order.

Hello Abdul,

I’m extremely sorry to hear about your experience with Tv cabinet installation. I can understand how frustrating it must have been to see scratches on newly purchased item.

After looking into the issue, I’m pleased to inform you that i have initiated the replacement request on your behalf and it will be replaced in next 72 hours.

I am sure this will help you overcome the challenges you are currently experiencing.

Sincerely,

Naveen
Customer support executive
Babyshop

| |