Subject: English Language Test - Amit Pandey
From: Amit Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 09:22:07 -0500

Foreign Language
Screening Test

Name

Amit
Pandey    /  (91) 7307952419    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi

Greetings sir,

I am Amit pandey ( customer support executive) from babyshop. com.

As I see the status of your order, your order is with the courier and the
courier  is trying to deliver your order but courier is unable to receive
your address mention in your detail.

Kindly update your valid detail or go to your district post office and enquire
for your order by saying your detail to him, I am sure postman of your colony
will be waiting for you.

After enquiring in post office if you will not be able to receive your order
then please inform us.

Regards

Amit pandey

babyshop. com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi

Greetings sir,

I am Amit pandey ( customer support executive ) from  Homebox team,

Thank you for mailing us , we will be very happy to solve your problem.

As I see that you purchased a TV cabinet from us in the last week and you notice
that the cabinet has too many scratches on it .

Kindly send the photos of this TV cabinet and if the TV cabinet seems not good
and looking very scratchy then I forward your complaint in replacement
department, they will solve your problem.

Regards

Amit Pandey

Homebox team