Subject: English Language Test - Rohan Bhardwaj
From: Rohan Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 04:03:44 -0500

Foreign Language
Screening Test

Name

Rohan
Bhardwaj     /  (+91) 8373993938
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear customer

Thank you for getting in touch with babyshop.

Thank you for bringing to our attention the problem you encountered with your order. We have reviewed all of the details, and the courier attempted to deliver the product to your location, but the address according
to the courier was incorrect.

We sincerely apologise for any inconvenience caused to you.

We will initiate the refund immediately in order to resolve the
concern.

Please contact us at any time.

If any other problems arise, we are always available to assist you.

Regards,

Rohan

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello, Mr. Abdul

We appreciate you contacting us.

We are deeply sorry to learn that you had a negative experience while using our services.

I've already brought up your concern, and our executive will be there as soon as possible to inspectthe cabinet before we provide you the best resolution
as per our norms.

In the meantime I request you to share images of the damage once so we can check
it accordingly.

Regards,

Rohan