Subject: English Language Test - komal kumay
From: komal kumay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 03:46:57 -0500

| | Foreign Language Screening Test

Name | komal kumay    /  (110092) 9205109768    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, Customer.

Thank you for getting in touch with Babyshop.

I'd like to summarise the situation so that I'm completely clear. I'm so sorry to hear that. I can imagine how difficult that would be. However, the courier attempted to deliver the order, but the address was incorrect, according to the courier. We will immediately issue a refund and include a 10% coupon for your next order to resolve the issue.

Please let us know how we can assist you if any other issues arise.

Thank you
Komal,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello there,

Thank you for getting in touch with us!

I apologize for the problems you've been having with Cabinet. My team and I am working hard to remedy this as quickly as possible. Our executive will contact you and inspect the cabinet, after which we will provide you with the best solution possible. Please know that we are always available to assist you.

I'll be able to guide you through this quickly if you can send me some images of the cabinet. Would you mind letting us know about them?

Komal

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