Subject: English Language Test - Deepak Kumar Singh
From: Deepak Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 00:20:35 -0500

| | Foreign Language Screening Test

Name | Deepak Kumar Singh    /  (+91) 9953278087    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Thanks for contacting Babyshop. Hope you're doing well.

We're sorry to learn that you've not received your handbag yet. We are really sorry for any inconvenience caused.

Upon reviewing your account, we can confirm that our delivery agent tried to deliver the package on the estimated delivery date. However, the package was not delivered successfully as the address was found wrong.

To resolve the issue, please reply to this email with your correct address so we can reschedule the delivery. We'll also suggest you update your shipping address to avoid such inconvenience.

Have a good day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul, Thanks for contacting Homebox. Hope you're doing well.

We're sorry to learn that you're unhappy with your TV Cabinet. We are really sorry for any inconvenience caused.

Upon reviewing your account, we can confirm that we've delivered the brand-new TV Cabinet. It looks the scratches may have arisen during the installation process.

To resolve the issue, we can partially refund you or arrange a replacement. In case you opt for a partial refund, we'll issue a refund of 5% of the original item.

Please reply to this email with your option so we can proceed further.

Have a good day!

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