Subject: English Language Test - Shivani Keshari
From: Shivani Keshari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Dec 2022 00:06:29 -0500

| | Foreign Language Screening Test

Name | Shivani Keshari    /  (+91) 7397886721    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
Your order has not delivered due to incorrect delivery address.
Please send correct delivery address to deliver your order.
Regards,
Customer Care

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii sir,
Please send image of scratches of order to this mail after seeing our policy we are trying to response after some day's. Then we replace by new order.
Regards,
Customer care

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