Subject: English Language Test - Priyanka Pahariya
From: Priyanka Pahariya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Dec 2022 09:27:57 -0500

| | Foreign Language Screening Test

Name | Priyanka Pahariya    /  (91) 8826773770    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

Greetings of the Day!!!

As per your trailing mail,  we would like to inform you that there has been a small issue from our side that we wrote the wrong address on the courier and sent it. Apologies for the same. But we are sending a new courier to you on the correct address. Please acknowledge the same.

Thanks & Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

Greetings of the Day!!!

As per your trailing mail, we are extremely sorry for the inconvenience you faced due to our carelessness. To rectify the matter, we are replacing the defective TV cabinet with a new one. Please provide us a time of 2 days. It will be done for sure.

Thanks for your patience.

Regards

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