Subject: English Language Test - Bhawna Soni
From: Bhawna Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Dec 2022 01:02:22 -0500

Foreign Language
Screening Test

Name

Bhawna
Soni     /  (91) 9643597447    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Your order ID:- 123456 , courier tried to deliver order at your registered
address but address was wrong.

Kindly provide correct address on the same so we can deliver it to you ASAP.

Thanks and Regards..

Bhawna soni

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

As your mail, you received defected materiel from our side and want the unit to
be returned and replaced with a new unit . Sorry for inconvenient our concern
department will contact you soon so we can resolve it ASAP.

Thanks and Regards..

Bhawna soni