Subject: English Language Test - Kapil Bargot
From: Kapil Bargot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Dec 2022 21:37:59 -0500

Foreign Language
Screening Test

Name

Kapil
Bargot     /  (91+) 8306516740    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order. Respected Mam,

This email is in response to the email recieved by you on 30.11.22.

This email is regarding order number EHIKBAG-2001 which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 9856214569 and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For babyshop Company,

Customer Service Representative

Perrina

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Form:
[email-masked]

To: babyshop.com

Sub: Complaint for TV Cabinet - Replacement Request

Dear Sir or Madam,

My name is Abdul.  I have been your regular customer.  Unfortunately,
this time I am sorry to say that I am not satisfied with the quality of your
product.

I bought a TV cabinet from you last week, and your team installed it in my
house this morning.  After your team left, I noticed that there are a lot
of scratches on the cabinet.

I would like the unit to be returned and replaced with a new unit or my money
refunded.

Awaiting your positive response.

Sincerely

abdu