Subject: Trainer Candidate - Shailee Namdeo
From: Shailee Namdeo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Dec 2022 06:51:34 -0500

Tech Support
Test

Name

Shailee
Namdeo

E-mail

[email-masked]

Phone Number

(91) 9926985000

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Seoni(MADHYA
PRADESH)

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Global logic

Analyst

30
December

15740

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

I work on a project called Google Shopping in which we have to do analysis on
the data received from Google tech team regarding products of various
categories.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In order to successfully reach a common goal, the team must be
cohesive. I found more about teamwork and how it affects performance in general
on this page and it helped me better understand the essence of teamwork. In my
opinion, only by working together can you successfully achieve the desired
goal.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually. Great customer
service reps will get it solved immediately, doing everything they can to remedy
the problem at hand.

What according to you makes you a
good candidate for this position?

A good QA  should take
pride in the quality of work they are responsible for delivering – not for the
number of problems they find. A QA should ensure that every single piece of work
– no matter how small – is delivered to the highest standard. Don't
just focus on finding mistakes in the developer's work.

On a
scale of 1 - 5 please rate your fluency in spoken English

5