Subject: English Language Test - Sachin Sharma
From: Sachin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Dec 2022 01:52:55 -0500

Foreign Language
Screening Test

Name

Sachin
Sharma    /  (91) 7453892570    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello, mr/ms

This mail is sent regarding to your previous order.we want to tell that the
address which you have mentioned while ordering your handbag seems to be wrong
and because of that we are unable to deliver your order.

So, sir/mam we are requesting you to please cross check and upadate your address
asap so we can deliver your order.

Thank you,

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
abdul,

This mail is regarding to your last complain which is about cabinet. Firstly, I
apologize for the issue which you have faced. So,as per the policies if there
are some scratches done by our expertise then its important to complain against
them at a time so that we can action at the same time.we would like to inform
you that we used to provide insurance of upto 10,000rs to every customer. So you
can take advantage of that.

Thank you,