Subject: English Language Test - ASIF KUMAR
From: ASIF KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 11:30:51 -0500

| | Foreign Language Screening Test

Name | ASIF KUMAR    /  (+91) 9622452702    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer, this is for your kind information that the hand bag you ordered a couple of weeks ago was on its way for delivery, but the address mentioned on the courier was wrong and I tried a lot to get in touch with you. but unfortunately, I could not. Now you are kindly requested to re-send a valid address for this order so that it can be delivered to you without any kind of delay
Thank you,
Yours sincerely,
customer service.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer, first of all I am sorry if the cabinet had many scratches on it. Now based on your wish to replace it with a new one, it may not be possible right after purchasing the item, but we are sending our customer to recheck and monitor the situation and we are available for any kind of help regarding it.
Thanks,
yours sincerely,
customer service.

| |